Customer Complaint Policy
It is the policy of our company to respond to customer complaints, disputes and issues immediately, to take each complaint seriously, to investigate each complaint however small it is – immediately and to take remedial actions swiftly.
We reserve the right to make changes to this Customer Complaint Policy at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of this Customer Complaint Policy, found at the top of the web page. Any changes or modifications will be effective immediately upon posting the updated Customer Complaint Policy on legendarylending.com, and you waive the right to receive specific notice of each such change or modification.
As soon as a complaint is received, it is documented and is logged into a special log. The complaint is sent directly to the Customer Complaint Officer or his designate, in order to take action.
All complaints and records of complaints are kept in a special complaints binder along with all the Customer Complaint Officer's Quality Control Files and other written policies so employees can easily access them and use them to provide better customer service. Reports on complaints are reviewed during the Customer Complaint Officer's meetings with our Board. We are focused on providing financial products and services to all customers in compliance with all Federal and State regulatory policies including but not limited to consumer protection, fair lending and civil rights laws. For more information, write or email us at the address below.
Contact Us:
Legendary Lending
14750 NW 77th Ct, Suite 313
Miami Lakes, FL 33016